Shipping policy

How much is shipping?

Shipping is free for orders over €75.

Otherwise, it’s a fixed flat rate of €8 for up to 25kg of shopping.

Do you ship to where I live?

As long as you live in Ireland, we can get an order to you. We ship to all 32 Irish counties.

When will my order be shipped?

In many cases, if you place an order Monday - Thursday, we'll ship your order the next working day. (Friday orders will ship the following week.)

Usually shipments take two days from day of shipping. If we expect your order to take an unusually long time, you'll hear from us.

In all cases, you'll receive a notification when your order has been processed.

When will my order arrive?

The past few years have taught us that anything can change at a moment's notice, but in general, expect 2-3 working days for delivery.

Which shipping service do you use?

Your order will arrive via Fastway courier service. On a ‘Signature Obtained’ basis.

Can I cancel my order?

If you wish to cancel an order and you have yet to receive a shipping notification, email us at jonathan.freefrom@gmail.com.

But do keep in mind we're unable to cancel an order after it's processed.

I forgot to order something. Can I add on to an order I've already placed?

If you’ve yet to receive a shipping notification for your order, it may be possible to place a second order but have the two orders shipped as one.

Here’s what you’ll need to do straight away…

  1. Place a second order that contains the additions you want to make.
  2. Email us immediately after (jonathan.freefrom@gmail.com) with the order numbers of your first and second orders to let us know you wish to combine them.

We’ll do our best to add your second order to your first. If this is possible, you’ll receive a refund for the second shipping charge.

Can I send an order as a gift to someone?

No problem

If you want to send a gift, all you have to do is put their name and address in the Shipping Address field. We’ll ship the order straight to them.

We’ll gift pack the order, which means we’ll:

  • leave out the invoice.
  • include a handwritten note to let the recipient know who the gift is from - you can email us at jonathan.freefrom@gmail.com and we’ll include a personal message.